Terms of Service
Last updated: August 5th, 2026 · Info Ops LLC, a California limited liability company, doing business as Nenbase.
1. Agreement to Terms
These Terms form a binding agreement between you and Info Ops LLC ("Nenbase," "we," "us"), governing your access to the Nenbase platform, websites, APIs and related services (the "Service"). By creating an account or accessing the Service, you agree to them. If you agree on behalf of a company, you represent that you have authority to bind it. You must be at least 18 and capable of forming a binding contract. The Service is a business tool and is not offered for personal, family or household purposes. We may modify these Terms, and will give at least 30 days notice of material changes by email or in-product; continued use after the effective date is acceptance.
2. Definitions
"Account" is the workspace created for you, and any Sub-Account within it. "Sub-Account" is a separate client workspace with its own data scope and users. "Customer Data" is all data you or your Users submit, or that the Service collects on your behalf through an Integration, including data about your own leads and customers. "End User" is a person whose information appears in your Customer Data. "Integration" is a third-party service you connect, such as Stripe, GoHighLevel, Calendly, Discord or Slack. "User" is a person you authorize to access your Account. "Order" is the plan, quantity and fees you select at checkout.
3. Use of Service
Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes. Nenbase is a customer relationship management and attribution platform: it ingests data from the forms, funnels, calendars, messaging platforms and payment processors you connect, and presents it as a unified record of contacts, calls and revenue.
The Service is a reporting and workflow tool. It is not an accounting system, not a system of record for tax or regulatory purposes, not a payment processor, and not a substitute for professional financial, legal or tax advice. Figures displayed — including revenue, cash collected, commissions and payouts — are derived from data supplied by you and by third-party Integrations, and may be incomplete, delayed or inaccurate. You are responsible for independently verifying any figure before relying on it for a business, financial, tax or compensation decision.
You will keep credentials confidential, ensure your Users comply with these Terms, provide accurate billing information, and obtain all consents and legal bases required for us to process Customer Data on your behalf. Features labelled beta or early access are provided as-is and may change or be withdrawn at any time.
4. Customer Data
You own your Customer Data. We claim no ownership. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process it solely to provide and support the Service, address technical or security problems, comply with law, and as you otherwise instruct. That licence ends when the data is deleted, except for backups pending routine expiry.
We may compile de-identified, aggregated statistics about use of the Service to operate and improve it; these will never identify you, your Users or your End Users. We do not sell Customer Data, and we do not use it to train generative AI models for use outside your Account. You represent that you have the right to provide Customer Data to us and that our processing will not violate any law or third-party right. You may export your data at any time during the Term.
5. Intellectual Property
The Service, including all software, interfaces, designs, text, graphics, and the Nenbase name and marks, is owned by us or our licensors. Except for the limited rights in Section 3, no rights are granted. You may not copy, modify or create derivative works of the Service; reverse engineer or attempt to derive source code (except where that restriction is unenforceable by law); remove proprietary notices; or use our marks without written permission. If you send us feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without obligation or attribution.
6. API Terms
API access is subject to the rate limits, quotas and authentication requirements we publish or configure for your Account, which we may change with reasonable notice or immediately where necessary to protect the Service. You must keep API keys secret and are responsible for all activity under them; notify us immediately at jonas@nenbase.ai if a key is exposed. You may not use the API to build a product that substantially replicates or competes with the Service, to circumvent limits or fees, or to access data you are not authorized to access. We may suspend or revoke API access that threatens the security, integrity or availability of the Service.
7. Deeplinks and Custom Domains
You may publish forms, funnels and links, and connect a custom domain you control. You represent that you own or are authorized to use any domain you connect, and you are solely responsible for its DNS configuration and for the content published there, including its compliance with law and with the terms of any advertising or hosting platform you use. We may issue and manage TLS certificates for connected domains on your behalf. We may disable a link or domain we reasonably believe is used for fraud, phishing, malware or activity prohibited under Section 11, or where required by a registrar, certificate authority or law enforcement. Links and domains stop resolving through the Service when your Account terminates.
8. Orders, Fees and Payment
The Service is priced at $497 per month per Sub-Account. You may run multiple Sub-Accounts under one Account; each is billed at the same rate, and your Order records the number purchased. Sub-Accounts added mid-period are charged pro-rata for the remainder of that period. Reductions take effect at the next renewal.
Subscriptions are billed monthly in advance and renew automatically each month unless cancelled under Section 9 before the end of the then-current period. Payments are processed by Stripe; by providing payment details you authorize us and Stripe to charge your payment method for all fees when due. We do not store full card numbers. Fees are exclusive of taxes, and you are responsible for all sales, use, VAT, GST and similar taxes, excluding taxes on our net income.
If a charge fails we may retry. If fees remain unpaid 7 days past due, we may suspend the Account. Amounts more than 30 days overdue may accrue interest at the lesser of 1.5% per month or the maximum permitted by law. We may change fees effective at your next renewal with at least 30 days notice; your remedy if you disagree is to cancel before renewal.
Refunds: all fees are non-refundable. There are no refunds or credits for partial billing periods, unused Sub-Accounts or features, or periods during which an Account was inactive. You may cancel at any time; cancellation stops the next renewal charge, you keep access for the remainder of the period already paid for, and we do not refund the current period. Nothing here limits any refund right you have under mandatory law that cannot be waived.
If you believe you were billed incorrectly, contact jonas@nenbase.ai within 60 days of the charge and we will investigate in good faith. Initiating a chargeback without first contacting us is a material breach and may result in immediate suspension.
9. Term and Termination
These Terms begin when you first access the Service and continue until terminated. You may cancel at any time through the Service or by contacting jonas@nenbase.ai; cancellation takes effect at the end of the then-current billing period.
We may suspend or terminate your Account for material breach not cured within 10 days of notice; immediately for a breach of Section 11, for non-payment past the period in Section 8, or where continued access poses a security, legal or infrastructure risk; if you become insolvent; or for convenience on 30 days notice, in which case we will refund prepaid, unused fees pro-rata.
On termination your access ends and links, forms and connected domains stop resolving. You may export Customer Data before termination, and we will make it available for export for 30 days afterwards. We will then delete it within 90 days, except for routine backups which expire within 180 days, and records we are required by law to retain. If your Account was terminated for non-payment, we may require the outstanding balance to be settled before providing an export. Sections 4, 5, 8, and 13 through 19 survive termination.
10. Customer Accounts
You are responsible for all activity under your Account, including the acts and omissions of your Users. Keep credentials secure, do not share logins between people, and notify us immediately at jonas@nenbase.ai of any suspected unauthorized access. The Account owner may add, remove and set permissions for Users, and may create and access Sub-Accounts within their scope. If you are an agency or operator, you are responsible for the conduct of your Sub-Accounts and for having the right to access the data within them. We may require multi-factor authentication or other security controls. If a User should no longer have access, it is your responsibility to remove them promptly; we are not liable for access retained because you did not revoke it.
11. Prohibited Activities
You may not, and may not permit any User or third party to: send unsolicited bulk messages or any communication violating the CAN-SPAM Act, TCPA, CASL or equivalent law, including SMS, iMessage or voice calls placed through a connected Integration; contact any person who has withdrawn consent or opted out, or call any number in violation of do-not-call rules; record a call without every consent required by the law of every jurisdiction involved, including the jurisdiction of every person on the call; upload or process data you have no lawful basis to process, or provide sensitive data such as health, biometric, government identifier, financial account, precise geolocation or children’s data; promote fraudulent, deceptive or illegal offers, including deceptive earnings claims; interfere with or disrupt the Service, circumvent rate limits or access controls, or probe the Service for vulnerabilities without written permission; upload malware; resell or sublicense the Service except through the Sub-Account features as intended; misrepresent your identity; or infringe intellectual property or privacy rights.
Call recording carries specific risk. Several jurisdictions, including California, require the consent of every party to a call before it may be recorded. Obtaining, documenting and honouring that consent is entirely your responsibility. We may investigate suspected violations and cooperate with law enforcement. This section survives termination.
12. Third-Party Sites and Integrations
The Service links to and interoperates with third-party services. We do not control them, do not endorse them, and are not responsible for their content, practices, availability, accuracy or security. Your use of an Integration is governed by that provider’s own terms and privacy policy. Connecting an Integration authorizes us to access and process data from it on your behalf, within the scope you grant.
Third-party providers may change, deprecate, rate-limit or revoke their APIs at any time, which may interrupt or permanently end a feature. We are not liable for any loss arising from a third-party service’s change, outage, deprecation, data loss or termination of access, and will make commercially reasonable efforts to restore or replace affected functionality.
13. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY DATA, METRIC, REPORT, ATTRIBUTION OR FINANCIAL FIGURE PRODUCED BY THE SERVICE IS ACCURATE, COMPLETE OR CURRENT. WE MAKE NO GUARANTEE OF ANY BUSINESS RESULT, REVENUE OR RETURN. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.
14. Indemnification
You will defend, indemnify and hold harmless Nenbase, its affiliates and their officers, directors, employees and agents from any third-party claim, demand, loss, liability or expense (including reasonable attorneys’ fees) arising out of or related to your Customer Data, including any claim that it infringes rights or was collected unlawfully; your or your Users’ use of the Service; your breach of these Terms or of any law, including telemarketing, anti-spam, call-recording and privacy laws; or your offers, products or services sold to End Users. We will notify you of the claim, give you control of the defence subject to our right to participate with our own counsel at our expense, and cooperate reasonably. You may not settle a claim in a way that imposes obligation or admits fault on us without our written consent.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100.
These limits do not apply to your payment obligations under Section 8, your indemnification obligations under Section 14, your breach of Section 11, or to either party’s liability for fraud, gross negligence or willful misconduct, or to any liability that cannot be limited by law. You acknowledge these limits are an essential basis of the agreement and that the fees reflect this allocation of risk. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
16. Additional Terms
These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Neither party is liable for failure to perform, other than payment, due to causes beyond reasonable control. You may not assign these Terms without our written consent except to a successor in a merger or sale of substantially all assets; we may assign freely.
These Terms, with the Privacy Policy and any Order, are the entire agreement and supersede all prior understandings. If a provision is held unenforceable it will be modified to the minimum extent necessary and the rest remains in effect. Failure to enforce a provision is not a waiver. No partnership, joint venture, employment or agency relationship is created. We may give notice by email to your Account address or by posting in the Service; notices to us go to jonas@nenbase.ai and, for formal legal notice, to 3623 Candor St., Lakewood, CA 90712. We will not use your name or logo as a customer reference without your written consent.
17. Arbitration and Disputes
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO HAVE A JURY TRIAL.
Before filing anything, you agree to contact us at jonas@nenbase.ai with a written description of the dispute and the relief sought. Both parties will attempt in good faith to resolve it for 60 days. This is a precondition to arbitration.
If the dispute is not resolved, it will be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before one arbitrator, seated in Los Angeles County, California, in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Either party may bring an individual claim in small-claims court if it qualifies, and may seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information. You may opt out of this arbitration agreement by emailing jonas@nenbase.ai with the subject “Arbitration Opt-Out,” including your name and Account, within 30 days of first accepting these Terms; opting out does not affect any other part of these Terms. If the Class Action Waiver in Section 18 is found unenforceable as to a particular claim, that claim alone will proceed in court and the rest of this section still applies.
18. Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any representative or class proceeding, and may award relief only in favour of the individual party seeking relief. EACH PARTY ALSO WAIVES ANY RIGHT TO A JURY TRIAL for any dispute permitted to proceed in court. If this section is found unenforceable in its entirety, Section 17 is void and disputes will be resolved in the courts identified in Section 16.
19. Attorneys' Fees
In any action or proceeding to enforce or interpret these Terms, each party will bear its own attorneys’ fees and costs.
20. Contact Information
Info Ops LLC, 3623 Candor St., Lakewood, CA 90712, United States. For general enquiries, support, billing, legal notices, security reports and privacy requests: jonas@nenbase.ai.